1. Information We Collect

Personal Information. We may collect personal information that you voluntarily provide to us when you:

– Request a service or quote;

– Schedule an appointment;

– Contact us via forms, email, or phone;

– Subscribe to our newsletter.

This information may include:

– Name;

– Email address

– Phone number;

– Postal address;

– Details about your appliance (e.g., type, model, issue).

Non-Personal Information. We may collect non-personal information automatically when you visit our website, such as:

– IP address;

– Browser type;

– Operating system;

– Pages viewed;

– Access times;

– Referring website addresses.

2. Use Of Your Information

We use the information we collect to:

– Provide and manage our appliance repair and maintenance services;

– Process your requests and transactions;

– Send administrative information, such as confirmations and invoices;

– Respond to your comments, questions, and customer service requests;

– Send promotional communications (if you have opted in);

– Improve our website and services;

– Monitor and analyze usage and trends to enhance user experience.

3. Disclosure of Your Information

We may share your information with:

– Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service;

– Legal Obligations: If required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas);

– Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business;

– We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

– Personalize your experience;

– Understand how you use our website;

– Improve our website and services;

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

5. Third-Party Websites

Our website may contain links to third-party websites. We have no control over and are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

6. Security of Your Information

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information about your child, please contact us so we can delete such information.

8. Your Choices

– Opt-Out: You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails;

– Access and Correction: You may request access to or correction of your personal information by contacting us.

9. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Alex & Brothers Appliance Repair LLC, including its owners, officers, directors, employees, or agents, be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including, but not limited to, loss of profits, data, use, or other intangible losses, resulting from your use of our services, website, or the processing of your personal information, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to this privacy policy, the use of our services, or the use or processing of your personal information shall not exceed the greater of the fees you have paid, if any, for the products or services in connection with which you provided your personal information, or one hundred dollars ($100).

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by updating the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

– Alex & Brothers Appliance Repair LLC

– Email: info@alexandbrothers.com